Smithey Ironware accepts returns on new and unused cookware within 45 days of delivery, with a few exceptions. Items that are engraved or marked as Factory Seconds are considered final sale and are not eligible for return or exchange. All refunds will be issued back to the original payment method or as store credit, and will not include any shipping fees.
For a return to be approved, the cookware must be in its original, unused condition—meaning it has not been cooked in, seasoned, or washed. If an item is returned in a condition that does not meet our return policy, Smithey reserves the right to either send the item back to the customer or adjust the refund method accordingly. Please note that international customers are responsible for arranging and paying for their own return shipping, as we are unable to issue international return labels.
Return Options:
- Exchanges (Gift Card Credit):
- We offer free return labels for customers who prefer to exchange their Smithey for another item. Once the return is scanned by the courier, we’ll issue a gift card for the full value of the item subtotal to use on smithey.com. Gift cards are single-use and cannot be split, refunded, or converted to another form of credit.
- Refund to Original Payment Method:
- Customers requesting a refund to their original payment method will receive a return label, but the cost of that label will be deducted from their refund total. Refunds will exclude both original and return shipping fees. Please allow 3–5 business days for the credit to appear once processed. (For gift card purchases, refunds return to the gift card.)
Gift Returns:
If someone received a Smithey as a gift and needs to exchange it, we’re happy to help. We’ll provide a free return label and issue a gift card to smithey.com for the value of the returned item, once it’s on its way back to us.