If you believe that an accessory or other item is missing from your order, the first step is to check the packing slip included in the shipment. Sometimes, an item may not have shipped at all—so confirming whether it’s actually listed on the packing slip can help determine if the accessory was included in this delivery.
If the accessory is listed, it’s time for a little unpacking scavenger hunt. Smaller accessories (like glass lids, chainmail, spatula or leather potholders or sleeves) are often packed inside the cookware itself—nested in paper padding or tucked in for safe transport. So, peek inside any skillets, Dutch ovens, or other boxes that may have been included in the shipment.
If the accessory still isn’t found, our Customer Service Team can initiate a reshipment or issue a store credit depending on the item and situation.
Lost accessories can be frustrating, but the fix is usually quick once we’ve got the right info in hand.