Shopping & Shipping
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An Item Is Missing From My Order
If you believe that an accessory or other item is missing from your order, the first step is to check the packing slip included in the shipment. Sometimes, an item may not have shipped at all—so confirming whether it’s actually listed on the packing slip can help determine if the accessory was in... -
Smithey offers custom engraving on most of our cast iron and carbon steel cookware, making it a perfect personalized gift or keepsake. Pricing: - First line of engraving: $40 - Second line of engraving: $20 What to know: - Engraving is available on most cookware items at checkout on smithey.com...
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Gift Cards: Smithey gift cards are available for purchase at smithey.com and are delivered via email to the recipient. If a gift card hasn't arrived, check the recipient's spam or junk folder for an email from reply@mail.rise-ai.com. Gift cards never expire and can be used on any purchase at smi...
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When will my order ship? - Standard (non-engraved) orders typically ship within 1–3 business days - Engraved orders ship within 3–5 business days - Orders placed before 12:00 PM EST on a business day often ship that same day How do I track my order? Once your order ships, you'll receive a shippi...
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Military & First Responder Discount
Smithey is proud to support veterans, active-duty military, and first responders with a 10% discount on cookware purchases. How to redeem: 1. Visit our verification page 2. Verify your status through GovX ID services 3. Your discount code will be generated automatically Please note: This discou... -
What Countries Do You Ship To?
Outside of the contiguous United States and Puerto Rico, customers in Canada and the European Union can now place orders directly at our website. All duties, taxes, and shipping fees included at checkout. Prices will be displayed in the local currency. UPS Expedited is only carrier op... -
Customers will automatically receive an email with tracking information once their order ships. Orders can also be tracked at anytime by entering the order number and customer email into the "Order Status" box in Chat, and clicking the button labeled Find An Order. If you made a purchase, b...