Customers will automatically receive an email with tracking information once their order ships. Orders can also be tracked at anytime by entering the order number and customer email into the "Order Status" box in Chat, and clicking the button labeled Find An Order. If you made a purchase, but haven’t received a tracking link yet, the order may still be in our fulfillment queue - but check your spam/junk folders just in case.
Smithey aims to ship all standard (non-engraved) orders within four business days of purchase. If an order is placed before 12:00 PM EST on a business day, it often ships that same day (excluding personalized items and holiday closures). For engraved cookware, our team typically ships within 3 business days, though this can vary slightly during peak seasons.
Shipping Methods & Transit Times:
- Ground Shipping: Delivers in 3–5 business days after the order leaves our warehouse. Does not apply to personalized items.
- Express Shipping (2-Day): Orders placed after 12:00 PM EST will ship the following business day. Weekend delivery not included.
- Overnight Shipping: Orders placed after 12:00 PM EST will ship the next business day and arrive the day after that. No weekend delivery available
Orders placed after 11:30 AM EST on Friday (or over the weekend) will begin processing and shipping on Monday.